First Choice Flooring - Customer Review!

Five Star Service
City: Denver
Project: Carpet - Install
The installation crew he sent to our home was neat and courteous, and the job they did exceeded our expectations. I would highly recommend "First Choice Flooring". As a matter of fact, we came back a few weeks later and bought some hardwood flooring, and some ceramic tile for other areas of our home!
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Six Mistakes to Avoid

Mistake #1: Choosing a dealer based on “Cheapest Price”

Choosing a dealer because they have “Cheap Carpet” can be a problem in 3 ways:

  1. Low price can be the bait that attracts your phone call. Once the dealer gets you on the phone or into his store, he may try to pressure you into paying much more than the advertised price — OR –to make up for the cheap price, they may install a lower grade carpet than the one you paid for. This is called “bait-and-switch.”
  2. The price quoted to you at the beginning of the process may go up at the last minute. Unscrupulous dealers know that it will be very difficult for you to back out of the installation at the last minute, and they are hoping that you will simply accept the last minute changes.
  3. The installation process is a stressful nightmare. Some dealers advertise “cheap prices” to attract customers, but this makes it almost impossible for them to hire quality installers or support staff. As a result, the “installers” often don’t have adequate training or experience. They are usually paid a low “piece-work” price, so they wind up rushing through the job, and they have little incentive to make sure you get excellent service. Many clients wind up with delays, non-returned phone calls, conflicting information…and a very stressful experience!

Always make sure you are working with an honest, reputable, local dealer so this doesn’t happen. And get lots of references.

Mistake #2: Choosing a company based on a single telephone conversation

Remember, to give you accurate prices, a dealer needs to know the following:

  1. Kind of flooring.
  2. Size of the rooms.
  3. The shape of the rooms.
  4. Any “special needs” that can affect the installation.

A dealer simply cannot guarantee accuracy based on a single phone conversation alone.

Mistake #3: Choosing a company that does not have a written, 100% satisfaction policy

In our view, every dealer should be fully accountable for their work. If you aren’t pleased with the job in every way, the job should be fixed to your satisfaction. Period. Ask the dealer if he offers a guarantee and then make sure the dealer puts the guarantee in writing. Get lots of references from past clients and check them!

In a minute, I’ll tell you how you will be protected by my 100% Customer Satisfaction Triple Guarantee.

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