Six Mistakes to Avoid

Mistake #4: Choosing a dealer who does not employ licensed, trained, and certified installers

Floor covering is “manufactured” in your home, so the installation is critical. A poor installation will mean a poor finished product, even if you paid for high-quality flooring. That’s why professional, trained, certified installers are critical. Always ask to see the certification credentials for their installers….If the dealer cannot provide them, find another store.

Mistake #5: Choosing a company that does not have a Quality Control Sysatem & Customer Service System

The installation process is often extremely complex, involving forty or more steps from beginning to end. Each step must be checked so nothing is missed — Most of these steps happen behind the scenes, so you never know if one is missed — until something goes wrong! If a dealer is handling twenty installations per month each with forty steps, over 800 items will need to be tracked each month!

Many dealers simply don’t have a Quality Control System that can adequately handle this many items at once. Things wind up getting misplaced and delayed, or the dealer spends all his time handling emergencies rather than providing good service.

Therefore it’s critical that the store you choose has a sophisticated processing system to keep track of these steps. It’s very easy for a dealer who does not have a quality control and customer service system to let things “fall through the cracks” causing missed deadlines, lost paperwork, and other mishaps. These mishaps often cause clients a lot of stress, and fear.

We realize that obtaining floor covering can be stressful. At First Choice Flooring we don’t leave Customer Satisfaction to chance. We have invested thousands of dollars and hundreds of hours in developing a World Class Installation System to insure that our clients experience a smooth installation process, with no missed deadlines or lost paperwork…and without the stress! We even make the process fun!

Mistake #6: Choosing a company without talking to their past clients

Any dealer can say anything about their past clients. Sadly, some of what they say may not be true. Any ethical dealer should be able to provide a list of references. Make sure you check the references of past clients so you can be sure the dealer is an honest, ethical, and knowledgeable professional you can trust.

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