Dream Floor or Nightmare?

How to Turn Your Floor-Buying Nightmare into a “Dream Come True”

You might think it’s strange that a floor covering dealer is using the word “nightmare” when it comes to buying flooring. You might even be wondering if I’ve lost my marbles!

You might be thinking, “Isn’t getting new floor supposed to be fun? Supposed to be a pleasure? Supposed to be the fulfillment of a dream?”

Well, the answer to all three of these questions is a definite “YES!” It’s supposed to be fun, a pleasure, and a dream come true. There is really no reason why it shouldn’t be!

But all too often it’s not.

“So, if it should be a ‘Dream come True’,
Why do so many people wind up in the nightmare?”

Great question! Before I explain why this happens (and how to insure that you get the“dream come true” experience you deserve), let me share with you a letter that was written by a real flooring consumer. She purchased floor covering for her and her husband’s investment property, and wanted to share her story to help other consumers. I think you’ll find it very illuminating.

We were getting ready to sell our investment property, and needed to do some remodeling before we put it on the market. I thought choosing flooring for the remodel would be fun and I looked forward to all of the possibilities. After I got into it, I was overwhelmed by all of the possibilities.

Salesman #1 was low keyed and patient and stood quietly in the background as I looked over the sea of possibilities. I wanted a combination of cabinets, counter-tops and flooring that would have a WOW factor. I kept going to the more daring colors, lugging them back to the house where they would die once I laid them on the floor. How in the world do you get a room to pop???!!!

My thoughts kept returning to the fact that it was going to cost just the same amount of money to make the house
beautiful as it was to make it ugly! Flooring and installation is a big investment…and ugly doesn’t cost less.

I decided to try another store where there was a sales person who said she could help (decorating experience)
…and she did help us gather tile pieces that went with the glazed mocha cabinet sample that we brought in. We once again lugged a stack of flooring back to the house. We tried a few pieces, but honestly couldn’t tell what looked good anymore. Everything looked stale and we were sick of the whole process. BUT we didn’t worry because the helpful decorator/sales person from the store was coming out at 10:00 the next morning to help.

She didn’t show up…Arg! She never called and we still have her samples (she was supposed to pick them up when she came out.)

Back to the first store we went (by this time my husband’s eyes glazed over every time I held a sample up, and he would just shrug his shoulders…he only came with me so I didn’t have to go through the torture alone. He was completely burned out). Salesman #1 was out of town, so the owner said he would help us. He got INVOLVED; he gave us ADVICE tailored to our exact situation. He said not to do daring stuff, or we’d limit who we could sell our investment property to.

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Customer Testimonial!