Get an Iron-Clad Warranty

Warranties cover three basic areas:

1. Defect Warranty
2. Installation warranty
3. Stain Warranty

Let’s look at them one at a time.

Defect Warranty:

If your flooring has a defect, it should be replaced at no cost to you…Period. It’s the same as if you bought a DVD player and three days later it stopped working: a reputable store will replace or repair it for free! It’s the same with flooring.

Some dealers will agree to replace defective flooring at no charge, but then charge you for installing the new product. Why should YOU have to pay for something that’s not your fault? This is nothing more than the dealer trying to make you pay for something that is his responsibility.

At First Choice Flooring, if there is a defect in the flooring, we replace it for free and WE pay for the re-installation…not you.

Installation Warranty:

This guarantees that the flooring is installed correctly. Sometimes an installation error is immediately noticeable, for example a split seam. However, sometimes it takes months for an installation error to show up. For example, if a hard surface floor is installed in a basement that has moisture problems, and no moisture barrier is installed under the floor. It could take a year or more for problems like warping or buckling to show up.

Some dealers offer only a “limited” installation warranty. Some are limited to as little as one year or only thirty days! These “limited” installation warranties do not provide good protection for you, the consumer. After all, what happens if it takes more than a year for an installation problem to show up? You’re really stuck.

I feel that if I sell you a product, it’s my responsibility to make sure it’s installed correctly. All of my products at First Choice carry a lifetime installation warranty. You never have to worry about improperly installed flooring, even ten years down the road!

Stain Warranty:

Stain warranties work a little like an “insurance policy” if you accidentally spill something on your carpet that won’t come out. There are different “levels” of stain warranty. A typical stain warranty might last five years, but many stores give you the option to purchase 10 year, 15 year, and even lifetime warranties.

Since stain warranties work like “insurance policies,” what level of coverage should you pay for? That depends upon a variety of factors. For example, if you are planning to move from your home within the next five years, does it make sense to pay for a lifetime warranty? Probably not…

Some dealers will try to “sell” you an extended warranty that you don’t really need!

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Customer Testimonial!

Unbelievable service, and pricing!!!
My wife and I had shopped for carpet at several of the huge Carpet chain stores, including your big box stores where they sell everything from screws to screens. In general we found the sales people less then anxious to help us. When we started asking question about various carpets, they seemed poorly trained and at times I sensed that they were guessing at their answers.

A good friend told us about "First Choice Flooring", Our salesman "Bill Fitch" was like a breath of fresh air. He was the consummate professional, and we could tell that he had spent twenty years or more in that business. He found us a carpet that was both affordable and functional.

The installation crew he sent to our home was neat and courteous, and the job they did exceeded our expectations. I would highly recommend "First Choice Flooring". As a matter of fact, we came back a few weeks later and bought some hardwood flooring, and some ceramic tile for other areas of are home.
Our thanks to Bill Fitch, and the rest of the staff at "First Choice Flooring"