WARNING: Just because you PAY for a warranty, it doesn’t mean you actually GET a warranty. Why? Because unethical, bait-and-switch dealers will sell you a warranty, but then refuse to honor it when it’s needed. They do this by blaming the manufacturer or the installer, and by playing the “Delay Game,” knowing that if they drag their feet long enough most consumers will simply give up and go away.
Remember, “Unethical Dealers”, “Discount Carpet Stores”, “Bargain Corrals”, or “Mega-Depot Stores” make you pay for their “Cheap Price” by cutting corners: hiring untrained installers, hiring untrained “Sales People”, and by not honoring their warranties. They play a numbers game. If they get ten warranty claims in a month, they know that if they play the “Delay Game” long enough, eight of the customers will simply give up and go away. Now they only have to pay for two warranties! Not a bad deal…for them.
Go to Rip-Off Report and look under carpet & tile stores to see real life examples of the “Delay Game”!
That is why it’s so important that you work with an honest, local dealer that you can trust; someone who has your best interest in mind, not their own.
At First Choice Flooring, we offer all of our clients a “FREE Design Audit.” During the “Audit,” your Flooring Consultant will ask you a series of questions that will help determine which level of warranty is best for your unique situation. We don’t want you to be “under-insured” and have the warranty expire too soon. On the other hand, we don’t want you to invest in an extended warranty that you don’t actually need. Your Flooring Consultant will take the time to explain each option so you COMPLETELY understand what you are getting before you buy.
Oh, by the way…we DO honor our warranties. I’ll be happy to give you a list of Customer Testimonials to prove it!
We want you to be super-pleased—in fact, absolutely delighted—with your beautiful new flooring and the service we provide. So every First Choice Floor comes with this 100% Customer Satisfaction Triple Guarantee:
Guarantee #1: “No Regrets Guarantee!”
Here’s how the “No Regrets Guarantee” works: if at any time during the first 30 days after installation you decide you don’t like your new flooring for whatever reason, just let me know. I’ll replace the materials free of charge. (With an outrageously good guarantee like this, I can’t include the cost of installation, so you’ll have to cover that.)
I offer this amazing guarantee because you’re going to have your new floor for a long, long time, and I don’t want you to have to live with a choice you’ll regret. I want you to be head-over-heels thrilled with your selection. So if you are unhappy with the flooring, I’ll replace it one time free of charge with another style of equal or lesser value. (If the new flooring you select costs more, you simply pay the difference.)
If you walked into any other flooring store and asked them for a guarantee like this, they will probably laugh and tell you “no way!” So how can I offer such a powerful guarantee? I couldn’t unless I was absolutely confident in the quality of my products and service. I am confident, and you will be, too…I guarantee it!
Guarantee #2: Lifetime Installation Warranty
Buying flooring is not like buying any other piece of interior Décor, such as a sofa or a lamp. Why? Because unlike other products,, flooring is installed or “manufactured” in your home. This makes the installation critical. I offer a lifetime installation warranty at First Choice. You NEVER have to worry about something going wrong with the installation. If it does, I’ll fix it FREE! And I’ll do it quickly.
Guarantee #3: “Installer Professionalism Guarantee”
First Choice installers are neat, clean, well-groomed, well-spoken and professional. They are trained and certified. They are guests in your home, and they conduct themselves as such. They respect your home. You’ll receive the highest-quality installation in the business. And after they’re finished, they will leave your home as neat and clean as when they arrived!
Many dealers don’t guarantee their work—but we feel nothing is more important than your complete and total satisfaction. We stand behind every floor 100%. If you ever have any questions or concerns about your floor, please call me right away at (303) 288-2211
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